FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where do you ship to?

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What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods listed at checkout.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and instructions on how to track your package.

Returns

How do I return an item?

A: We accept returns within 14 days of delivery for unused, undamaged items. Jewelry CAN NOT BE RETURNED. The customer is responsible for return shipping costs. Please contact us at [ashley_norwood@ymail.com] before returning an item.

What if my item arrives damaged?

We’re so sorry! Please contact us within 7 days of receiving your order with photos of the damaged item, and we’ll make it right.

Can I exchange for a different item?

Yes, exchanges are accepted for items of equal or lesser value, subject to availability. Please reach out to us to arrange an exchange.

How do I take care of my jewelry?

To keep your jewelry looking its best:

  • Avoid exposure to water, perfumes, and harsh chemicals.
  • Store in a dry, cool place when not in use.
  • Clean gently with a soft cloth.

How can I contact you?

You can reach us at [ashley_norwood@ymail.com] or through the Contact Us form on our website. We aim to respond within 24-48 hours.